Frequently Asked Questions

  • How are transportation and delivery of orders carried out?

    Transportation is carried out twice a week from Turkey and once a week from China. Parcels will be delivered 3 hours after entering our offices.

  • How can I refund my bank payment?

    In order to receive the package, the customer's identity document (ID card, student card, driver's license, etc.) is required in person or a copy.

  • What are the documents required to receive the parcel?

    In order to receive the package, the customer's identity document (ID card, student card, driver's license, etc.) is requiredin person or a copy.

  • How much will my credit card be charged?

    The transaction percentage to be deducted from your card when ordering is determined by the bank to which your card belongs.

  • The working hours?

    Orders are accepted and inquiries are answered 24/7. Delivery of parcels takes place every day of the week from 10.00 to 20.00, including Saturday. It operates in a special mode from 09.00 to 18.00, 5 days a week.

  • Where is your office located?

    Our branchesNizami branch Yasamal district, Jafar Jabbarli 27. Near Nizami metro station. H. Aslanov Branch Khatai district, Mohammad Hadi str. estates 29 45 Near Hazi Aslanov metro station.

  • What is the Domestic Cargo Services?

    Delivery of your order from the site in any country to our warehouse in that country is carried out by courier companies in that country. Those companies charge a certain amount to deliver your package. That amount will appear on the sites where you ordered the product. Some sites do not charge domestic shipping when your purchase amount is high.

  • Can two or more parcels be combined into a single one?

    Mobex does not provide parcel binding services. We deliver the products to you just as the seller presents your orders to our overseas warehouse.

  • How are the freight costs calculated?

    Delivery time depends on the site you ordered. Delivery time in sellers is 3-7 days. Deli-very times may be extended on weekends and public holidays. Your closure will take pla-ce in Baku no later than 4 days after the seller delivers your order to our warehouse ab- road.

  • Can I return the item I bought?

    Refund service by Mobex is not available. To do this, you can send the purchased product back to the store using Azerpocht services.

  • How many days does delivery of my order take?

    Delivery time depends on the site you ordered. Delivery time in sellers is 3-7 days. Delivery times may be extended on weekends and public holidays. Closing takes place in Baku 4 days after the seller delivers your order to our warehouse abroad.

  • How can I place an order from websites that do not accept Azerbaijani bank cards?

    If your card is not accepted on the site where you want to make a purchase, then we offer you the "Order" service. First, register on our site. Immediately after registration, go to the "Profile" section and select the link to your favorite product from the "Order" section. The system will provide you with the price, size of the product, the price of the domestic cargo you ordered and the final amount plus the cost of +5 percent of the order we made for you. (If you do not have any of this information, you add it yourself.) After sending the links to our site, you pay the final amount to our account and we buy the product for you. In this case, the Declaration is attached by our staff.

  • What is total order value?

    According to the legislation of the Republic of Azerbaijan, individuals can use the duty-free limit of $ 300 for non-commercial purposes within 30 calendar days.

  • What items are prohibited to ship?

    Products prohibited for import to the Republic of Azerbaijan by individuals and received by international mail are as follows.1. All types of weapons, ammunition (except for ammunition for hunting weapons), all military items, military equipment.2. Radioactive substances, drugs and psychotropic substances and accessories for their use, various toxic substances.3. Books and advertising materials that promote immorality, violence, terrorism.4. Liquefied substances (sprays, paints, perfumes, air cushions, dry shampoo, etc.).5. Flammable and explosive substances and materials used for their manufacture.6. Food, alcoholic beverages, tobacco and tobacco products, electronic cigarettes, perishable foods and products requiring special storage.7. Animals, plants and seeds.8. Special secret means of communication, hidden cameras, secret audio recordings, drones and other spy equipment, their passwords and literature on their operation.9. Information systems, documents and archives on operational investigative activities of the Ministries of Defense, National Security and Internal Affairs.10. Banknotes, coins.11. Documents, discoveries, projects of national importance.12. Precious metals and stones in raw (natural) form (jewelry, precious metals and stones).13. Note: We do not ship mobile phones.

  • What do you mean "the seller canceled the order"?

    Sometimes your order is canceled by the retailer, ie the online store you are ordering from. If the order was placed by Mobex and the online store sent an e-mail informing the company about the cancellation of the order, the company also informs the customer. Sometimes online stores do not provide any information about the reason for cancellation of the order, while Mobex only informs the customer about the cancellation of the order and refunds the payment amount.

  • How long is the cargo stored in the warehouse?

    Your package is in each of our foreign and local warehouses one is kept for only 15 days. Then every day the cargo is stored will require an additional 50 cents.

  • Can the liquids and fluids be sent via Mobex?

    Any liquid product is imported from Turkey. It is possible to order perfumes, shampoos, hair creams, cosmetics and other products. Liquid products are imported from Turkey once a week.